Return Policy
1. Eligibility for Returns
We want you to be satisfied with your purchase. If you are not completely happy, you may return most items within 30 days of receiving your order. Please ensure the product is in its original condition and packaging.
2. Initiate a Return
To initiate a return, please follow these steps:
- Log in to your account and go to the “Order History” section.
- Select the order containing the items you want to return.
- Follow the instructions to complete the return request.
3. Return Shipping
Customers are responsible for return shipping costs, except in cases where the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method.
4. Refund Process
Upon receiving your return, our team will inspect the items. Once approved, a refund will be issued to your original payment method. Please allow [X] business days for the refund to reflect in your account.
5. Exclusions
Certain items, such as [list any non-returnable items], are not eligible for return. Customized or personalized items may have restrictions. Check the product description for details.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue.
7. Contact Us
If you have any questions about our return policy, contact our customer service team at [customer service email or phone number].
This Return Policy is effective as of [date] and may be updated without notice. Please review this policy periodically for changes.