Privacy Policy
Welcome to SMARTFIXERA. We are committed to protecting the privacy and security of our customers’ information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information.
1. Information We Collect
- Personal Information: This includes your name, surname, email address, shipping and billing address, and telephone number.
- Company Information: If you are shopping on behalf of a company, we may collect information about the company such as the company name, address, and contact details.
- Credit Card Details: We collect credit card details for payment processing.
- Cookies and Geolocation Data: Our website uses cookies, including geolocation cookies, to enhance your browsing experience and provide personalized service.
2. Use of Information
Your information is used to:
- Process and fulfill your orders.
- Communicate with you about your orders, purchases, and account information.
- Improve our store, customer service, and overall shopping experience.
- Send marketing communications, if you have opted to receive them.
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service providers assist us with order fulfillment, payment processing, and other operational functions.
- Legal authorities if required by law.
4. Data Retention Policy
- Minimum Data Retention Period: We retain user data for a minimum of 6 months (180 days).
- Inactive Users (No Order): Data of inactive users who have not placed any order will be deleted after 6 months, including their user accounts.
- Inactive Users (With Order): Data of inactive users who have placed at least one order will be deleted after 12 months, along with their user accounts.
- Active Users: Data of active users, regardless of order history, will be retained indefinitely unless the conditions for deletion (as stated above) are met.
5. Data Protection Officer (DPO)
For any questions or concerns regarding your privacy, please contact our DPO at legal@smartfixera.com.
6. Data Storage and Security
Your data is securely stored on servers located within the European Union. We employ robust security measures to protect your information from unauthorized access, alteration, or destruction.
7. Cookies and Tracking Technology
Our website uses cookies for functionality, performance, analytics, and personalization. You have the option to manage your cookie settings through your browser preferences.
8. Your Rights
You have the right to:
- Access your personal information.
- Request correction of inaccurate data.
- Request deletion of your data under certain conditions.
- Withdraw consent for data processing.
9. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website and effective immediately upon posting.
10. Contact Us
For further information or queries regarding our privacy practices, please contact us at legal@smartfixera.com.
Effective Date: 20 December 2023
